CONTACT US

If you have any questions about your order, please email us at customerservice@imavisionario.com. We will get to you as soon as possible w/ solutions.

For Returns, please mail your items to:

Visionario
P.O. Box 24043
El Paso, Texas, 79914

Please use a physical address if you have one, PO Box shipping takes substantially longer, and we have no ability to expedite any shipping to a PO Box address.

Return Policy: 

If you are not 100% satisfied with your purchase, you have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact our support team. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The amount refunded excludes any outbound shipping paid on the original purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Due to hygienic reasons, we cannot accept returns on hats or beanies