Refund policy

Return Policy: 

If you are not 100% satisfied with your purchase, you have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact our support team. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The amount refunded excludes any outbound shipping paid on the original purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Due to hygienic reasons, we cannot accept returns on hats or beanies.

Unfortunately, we cannot accept returns on sale items or gift cards. ALL SALES ARE FINAL.

Exchanges

We want to make sure you get the right size or color, that's why we've made exchanges quick & hassle free. Just follow these simple steps!

- Return your original items to us for a refund in full. We do offer free returns within the US, so feel free to email us to get your label.

- Place a new order in your desired style and size - if there is any cost difference associated on the website, let us know & we'll make sure you're being refunded and charged the exact same amount. 

If you have any questions on the process, send us an email! We're always here to help.

RETURN PACKAGE ADDRESS:

 VISIONARIO 

P.O. Box 24043
El Paso, Texas, 79914

Refunds

All Visionario apparel and accessories are warranted against defects in material or workmanship for 30 days from the date of purchase.

Warranty is only valid with proof of purchase from imavisionario.com. The Visionario warranty program does not cover any defects due to improper fit.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

 

AT THE MOMENT WE DO NOT OFFER ANY INTERNATIONAL SALES.