FAQ's

GEAR & APPAREL QUESTIONS

1) How often do you restock your apparel?

Please follow our Instagram to stay up to date on restocks and launches. 

IG: @imavisionario

FB: @imavisionario

2) Do you have a sizing chart?

Different products have different sizing in regard to the fitting requirement. We usually state in the product description how the items fit. Please feel free to email us at customerservice@imavisionario.com for advice on sizing.

SHIPPING QUESTIONS:

1)What's your typical processing time like?

Processing time may very from time to time, expect no more than 4-7 calendar days. However processing time is one of our top priorities so we will work on getting your goods ready for shipment ASAP! That even means working the weekend to process orders even if we have to.

Note: Due to the high volume of orders during the Holidays and any sales events, please expect additional delays in the shipping of your orders.

2)How long will it take for my order to arrive?

After your order has been processed and shipped, arrival times on all orders depend on what shipping method was chosen at checkout.

3)What do I do if my package is marked as delivered, but I don't have it? 

In the unlikely event that your parcel is not delivered correctly, please send us an email containing your order number & verified shipping address within 5 days of the failed delivery. If you do not email us within the 5 days, we do not have any ability to file a claim or get your order reshipped or refunded.

ORDERING QUESTIONS

1) I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?

This is a common issue that happens to many customers. If you did not get an Order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back to your card.

2) I ordered the wrong size/color, can I edit my order? 

We do not have the ability to edit any orders after they have been fully placed & processed. So be sure to order the correct sizes, colors, & include the correct address and email. 

To cancel an order please email us at customerservice@imavisionario.com  immediately. Once you have received a tracking number your order will be unable to be cancelled. 

PAYMENT QUESTIONS: 

1) Is your ordering system secure?

Yes, we have a very secure ordering system.

 2) What payment methods can I use?

VISIONARIO accepts the following forms of payment: 

Credit card, Debit Card, Apple Pay, etc.. 

CONTACT QUESTIONS:

If you have any questions about your order, please feel free to email us at customerservice@imavisionario.com.

1) What are your customer support hours?

We will respond ASAP